MG
Mario G

1 reviews | Active since Sept 2015

02 Mar 2018, 14:50

There when you don't need them, nowhere to be seen when you need them.

Once again, I am disappointed by Standard Bank. This month I had a cashflow flow problem and was short R10 000, the first time. I phoned Standard bank to let them know and was offered an increase in my overdraft. I went through the process and approved for the increase with one catch. The would only increase my overdraft if they increased the interest on my entire overdraft amount by 3%. Talk about kicking a person when they are down. What makes matters worse is that I am supposed to be a prestige account holder and I know some one that has a overdraft that is 30% more than mine and they have the same interest as my original interest. Way to go Standard Bank. How to retain loyal customers.

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2018, 15:48
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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