"There is nothing we can do"

<p>It's shocking how your bank, who you've been with for over 10 years, will call to tell you what a values customer you are, do whatever and say whatever to spend more on them or owe them more money. </p> <p>But when the day comes that you need assistance from your bank, the only answer you get is "there's nothing we can do"!</p> <p>My insurance company has been wrongfully deducting R99 from my inactive account on multiple occasions, for a service I did not agree to. </p> <p>When asking my bank for an alternative option to prevent legal action. While sorting out the disaster caused by by my hopeless insurance company. </p> <p>I'm so dissapointed in standard bank. It's horrible how they treat their customers. </p>