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Nkosinathi N
1 reviews | Active since Oct 2020
05 Oct 2020, 16:08
there is no benefits of the being a Prestige client
i am a standard bank client but I am so disappointed at the service i have received. i sent an email to the prestige banker to inquire about the home loan pre-approval she did not reply until my application was done by agents, after it has been approved at 90% finance i now get the information that if i app**** through the prestige banker they would have negotiated a better deal like a better interest rate
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Replies (2)
Standard Bank's replyOfficial
05 Oct 2020, 16:16Good day Nkosinathi,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We appreciate your support and loyalty.
We appreciate your support and loyalty.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply05 Oct 2020, 16:16
Official
Good day Nkosinathi,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We appreciate your support and loyalty.
We appreciate your support and loyalty.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's replyOfficial
13 Oct 2020, 13:08Good day Nkosinathi,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 13/10/2020.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre
Standard Bank's reply13 Oct 2020, 13:08
Official
Good day Nkosinathi,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 13/10/2020.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre