There is absolutely nothing that this bank can do, they ***** up everything they touch

There is not a week that goes by that I am not struggling with Standard Bank. Last week I paid off my overdraft, and asked for a paid up letter. Well after going from pillar to post, I was said to email them with the details, and it'll take 5 days to generate a paid up letter (***?). Today I phoned to ask about my paid up letter, only to be told, but they could not find my bond which I was referring to (I had a bond with them, sold my house in 2022, don't even have the account number on my profile anymore). I told the lady I want one for my overdraft, oh I have to email them again and give them the correct details and then wait 5 days. I tell her, I have the mail open which I did send to them and in that mail I reference the overdraft and a screenshot of the paid up overdraft. Nothing about any bond. Standard Bank really is a pathetic bank