"Then there is nothing I can do for you" - GREAT!

Let me start by saying: 1) After numerous calls to the emergency card stop number, I finally got the correct information as how to go about getting the money which was in my debit card when it was ******. The next day I went into the branch as instructed and as per the consultant, she informed me that she will link all of my accounts back to my internet banking and my cheque account. THIS WAS NOT DONE!!!!! 2) A week later when having to pay my beneficiaries , I notice that they linked both of my cards as **********, which is INCORRECT!!!!!!! 3) On 31/08/2017 I spoke to five consultants, number one, the lady who transferred me through to Tumi in the ***** department. Tumi "tried" to assist me and held me on hold for 30+ minutes, when he finally got back to me and after I asked him to assist me his words were, "then there is nothing I can do for you". PATHETIC 4) Eventually I phoned back after cooling down I asked them to transfer me through to the Grove branch where I can speak to a manager or the consultant who assisted me in office. Ironically, NO ONE AT STANDARD BANK CAN ASSIST ME WITH MY QUERY!!!!!

I have tried to be patient and I may have raised my voice at two consultants, but I am getting no assistance! I mean, I pay more than R 200.00 (MORE THAN) banking fees to make my banking "pleasurable".

Oh and before I forget, thank you for charging me NINE R 7.90 fees in two days less than one minute apart for a reason that no one can explain to me once again.

I have lost all of my trust and happiness with Standard Bank.

Better your service!!!!!!!!!!!!!!!!!!!