JW
Jamie W

1 reviews | Active since Dec 2012

05 Oct 2015, 14:44

THEIVES FOR BANKERS

I had a debit order bounce and was charged R115 from Standard bank without any notification or warning. Not only that but when I was in the branch that morning the service consultant didn't even inform me of what had happened. Under 12hours I had transfered money into my account to rectify. The penalty is complete **************** and Im sick and tired of Standard bank not playing ball - FNB sends you a message to let you know there are not enough funds so you can transfer without getting a penalty. STANDARD BANK IS MORE CONCERNED ABOUT THEIR SERVICE FEE AND LETTING YOU GET A PENALTY FEE THEN HAVING THEIR CUSTOMERS BEST INTEREST AT HEART. Not only that but after being with a bank for over 11years I would expect to get a better interest rate from them rather then FNB. Why does standard Bank push people to these limits - you make it very easy to want to leave immediately and go to FNB! Its just one thing after another. Will be closing all my accounts with Standard Bank this weekend!

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Replies (1)
Standard Bank
Standard Bank's reply06 Oct 2015, 10:23
Official
Hello jamievw,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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