Their service is sad. Don't waste the with them

Please note that the previous case was closed without any form or resolution or explanation.

Following prev. query - I don't believe that Fordsburg business banker Cindy Nagan escalated my query as promised, no ticket ID, no loop on any comms, just heresy.

I went into the branch to query why there was an overdraft fee even after the Cindy lady asked me to pay the OD fee (no explanation whatsoever). I paid it but a few hours later I got another OD fee, this now because of a sudden fee increase that even she didn't understand (these normally happen during Jan according to her). She also assessed my account and picked up that I'd been paying irregular amounts which too she couldn't figure why. Again stood up, walked around as if she was going to have it escalated but she just went around to another cubicle and came back saying the only alternative would be to ALSO just pay.

All I went into the branch for was an explanation which she said she would provide but as soon as she got feed back but this was the email I received.

"I have just tried call you again with no success, I have referred the fee reversal again, we are unable to reverse.

As per our discussion on Monday (which she assured me that she would come back with an explanation but as seen on email, the response is only to pay again), There is a R*** amount outstanding, in order for me to close the account can you please pay in the outstanding amount, advise when done and i will close."

New business bankers' service was distasteful, and dishonest from the beginning, I was forced to just tolerate, all these queries exposed her/their primary objective as opposed to providing information or giving clarity to customers. It would've been way better if no one was assigned to the account. A lot of classism, and condensation going on in the fordsburg branch. I regret the day I had to open the account there but I don't wish that type of service to any other account holder. The energy from when they get you to open an account to when they have to give basic assistance either shows incompetence or them really not giving a damn.

Happy I don't have to deal with them but I'll will express my dissatisfaction to all client forums, or anything linked to the customer Protection act.