1 reviews | Active since Sept 2018
THEFT/*****
On the 4the April 2020 my wife deposited 20 000 rands in the account which was meant for me and only realised that it was missed by one number. She went to FNB tomato a reversal and was told that a pay an clear can have a reversal she must contact the beneficiary who happens to be myself. I contacted STANDARD BANK in Centurion as I believe that where the account is non existent the money will be held in the suspense account of the bank till it is being claimed . A service request number *** was opened and on the 10 June 2020 I was told that I need to go back to Fnb,at the time of the consultation a service consultant that in cases where there is a missing number the bank system self generate any number to allocate an account and in this case it was 0 which allocated to some Nazarene Church in Seshego ,I disputed that and called ***** section who referred me back to my wife to fill I the SOD FORM WE BELIEVE THERE WAS THEFT OF THE MONEY AND STANDARD BANK DOES NOT WANT TO TAKE RESPONSIBILTY FOR ITS INTERNAL MISTAKE
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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