AM
Anelda M

1 reviews | Active since Oct 2015

07 Oct 2015, 22:36

Theft on Salary to Account that doesn't exist

Created an account on 12 Sep'15 on which I received a confirmation message on 28 Sep'15 to collect my cheque card at the Standard Bank Castle Walk branch, which I did, but received confirmation at the branch that the Account doesn't exist, thus they couldn't provide me with a card.<br> <br> My salary was already paid into this account on 28 Sep'15 on which I received a message from Standard bankk on 29 Sep'15 that the salary was paid into my account - Sarah Masekwameng confirmed that my salary will bounce back into my employers account as this account apparently does not exist. Keeping in mind that I've never received any correspondence from Standard Bank as from the application date 12 Sep'15 that the account doesn't exist. If I hadn't gone to collect the card on 28 Sep'15, I would still not have been informed of the situation.<br> <br> I was at the Castle Walk branch on 29 Sep'15 requesting urgent assistance, on which they could only create a new account & pay my debit orders using my credit card, after having to phone them to change the details. It has been 7 working days today and my salary has still not bounce back into my employer's account, and I have still not receive my salary for Oct'15

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Replies (1)
Standard Bank
Standard Bank's reply08 Oct 2015, 11:03
Official
Hello **unacceptable**,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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