1 reviews | Active since Jun 2015
Theft on bank account
At about 00:09 on the 27-06-2015 I received sms's on my phone for money being withdrawn in multiples of R999.27.I decided to drive to the ATM& used a STOP card to block the account.I also went to report this at the bank & couldnt see how the money was withdrawn as none of the ATM's in South Africa gives out coins.They then put me through to their ***** line.I spoke to Nomonde and she told me to get the bank to issue me with a new card & for 6 days to hear from an Investigator.I had R2174.14 left in my account on my statement at 09:59:28 when I was at the bank.On the 29/06/2015 I decide to go buy things @ Dischem & the teller tells me that my card has been declined.I went to the ATM to withdraw and only to find out that I have a negative balance.I checked my statements today, only to find out money was still being withdrawn after I have stopped my card.I dont have any cent at the moment, I have 2 Kids that I must feed, pay school fees, transport & for myself to get to work.How can I trust standard bank with the investigation if money is still being withdrawn?Why must I wait for so long?No one has contacted me yet since Saturday.I have decided to move banks as I cannot trust them!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
