THEFT OF MY MONEY

Once again Standard Bank take the gold medal for shocking customer service!<br> <br> They cant identify me after given my name, address, id number, cell number, physical and postal address and original bond amount - they also need me to identify what method I use to pay the bond! <br> <br> Are they RETARDED? <br> <br> Then they add insult to injury by saying its for MY protection! HOW IS GIVING ALL MY PERSONAL DETAILS TO A TOTAL STRANGER PROTECTING ME?!?!!?<br> <br> Only after I have wasted 10 minutes giving ALL my details does the consultant inform me that I have to send an email as I am requesting a refund.<br> <br> I duly send an email once again giving ALL my details - only be informed that I have to fax a signed letter - in order to be refunded a credit balance on my bond account i.e it is MY money that Standard Bank have overdeducted.<br> <br> I don't have a fax and I don't have scanning facilitites - and I am NOT bound by Standard Banks internal policy to make it as difficult as possible to avoid refunding MY money.<br> <br> Therefore if Standard Bank refuse to comply with a written instruction from me, which is valid in law, I will be forced to lay theft charges against them for refusing to pay me my money.<br>