CD
Catherine D
1 reviews | Active since Jan 2018
23 Sept 2019, 12:05
Theft of cleints money
Standard Bank closed my son's savings account in Feb 2019 and took his money. I have been trying since then to get it back with absolutely no success or acceptable assistance from the Bank. I hope my other savings accounts are still in tact, I have not checked. In this case it is a small amount of money but still absolutely unacceptable to seal people's money. I have been to the bank twice, called the bank once and emailed them twice as well. I am so glad I did not use Standard Bank for my home loan, SA Homeloans is amazing and I highly recommend them.
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Replies (1)Standard Bank's replyOfficial
23 Sept 2019, 15:52Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Sept 2019, 15:52
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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