1 reviews | Active since May 2016

05 Sept 2016, 22:28

Theft from my account

<p>I have had theft from my account at standard bank. After reporting it to the ***** department 5 days ago no action has been taken and a substantial amount has been taken from me in the past 5 days.</p> <p>While i thought i had reported it, i called today to follow up on my case only to find out that unauthorised transactions have continued on my account and there has been no action by the bank. They are inefficient and archaic and their prestige bankers ignore the very customers they are meant to serve.</p> <p>The level of service and the utter disregard for me as a customer is shocking. I have already spent an hour on the phone to the bank today. I have been bounced around and no action has been taken. They should be ashamed of the distress they cause hard working people as they cannot keep customers money safe. </p>

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Replies (4)
Standard Bank
Standard Bank's reply06 Sept 2016, 11:43
Official

Good day Lala

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********
's update06 Sept 2016, 13:25
Reviewer Update

Thanks for your email, although it's distressing that Standard Bank only responds to public forum complaints like this. I received your email and responded to your questions right away. I await your further action on my matter.

Standard Bank
Standard Bank's reply08 Sept 2016, 09:11
Official

Good day Lala

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
********** (fax)
**********

's update08 Sept 2016, 10:41
Reviewer Update

Day 3 now. Although you have forwarded my comments to the relevant department, I have received no response. Your service continues to be poor!!!!