1 reviews | Active since Jul 2016

10 Sept 2023, 13:19

Theft & *****

I'm frustrated with this bank. I phone customer service and get an automated machine. It even asks me for my ATM pin and card number!!! ***? I need to reverse a debit order less than R500 but the bank app is not allowing me to as the debit gone off my account is theft and *****. Standard bank!!! Please help?

0
Replies (2)
Standard Bank
Standard Bank's reply10 Sept 2023, 13:30
Official
Dear Kevin

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply11 Sept 2023, 13:52
Official
Dear Kevin

Our team tried calling you to no avail.

Please advise a convenient time we may contact you.

Looking forward to your feedback.

 Kindest regards
Standard Bank Hello Peter Team 
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