The worst service imaginable

On the 23rd of March 2020 I submitted my paperwork for the debt relief standard bank was offering. As per usual I did not receive any feedback. I then tried my personal banker for assistance but she said she could not help. I phoned the debt relief centre and was cut of numerous times. I send two more emails with all information requested. Eventually I got through last week Tuesday, spoke to a person by the name of Sunday. I was told that they think my application got lost, will escalate the situation immediately and I will get a call to sort everything. Ha ha it’s now 6 days later and nothing. I purchased two motor vehicles and now my second home through Standard Bank, but the first time you really need their help they treat you like dirt. No help what so ever from them. It is if you don’t matter and don’t deserve service or assistance from them. My credit rating is brilliant so what the hell man. Maybe it’s time to take my business elsewhere, seeing that we as customers do not matter to Standard Bank. Did not expect this kind of treatment and service from my Bank.

Regards Wynand van zyl ***