The worst service i have ever received. i want the option to give zero stars

the best ever service when you want to join them and when u ask questions they are not bothered. Ive used FNB my whole life then STD Bank says Mam if you come over to us with your home loan you get a better rate. true i get a nice platinum account. The worst service ever received as what they deem a premium client. first it was the private banker who sent me email addressed and contact details every time i asked a question. I went into the branch to go and find out what exactly is the role of a private banker to which your own people deemed useless and i downgraded my account mainly because i was complaining about honouring fees. I made triple sure i asked when i was moved if these would stop and yes it was alleged it would. Today as i have a fee that is the exact amount of my transaction. I'm still trying to figure out why a client is penalised for when a merchant banks. I never have this issue with FNB, nedbank or capitec only with standard bank. Can someone please contact me with my options to have my salary paid into another bank and debit order go off there. Ill be damned if im going to be ******** out of bank charges all in the name of ''we cant control when a merchant banks'' Im sure ill still be saving if i move to another bank.