The worst service I have ever had from a bank

After waiting two hours at Standard bank Northgate, just to find out about my expired business card, I was told they would deliver it to my office. This is after they failed to notify me it was ready. A few days later they sent me an SMS that it was ready at Four ways, about three times further away than Northgate (where I bank) Before anyone say that I should be patient because of COVID, I have sometimes waited at Northgate for four hours sometimes, long before the outbreak. Standard bank has become so much of a security risk when I draw cash due to no one operating the secure booths, I have to stand there, with a line of people watching me while draw huge amounts of cash. For years I could purchase my software over the internet, then suddenly last year they decide that as soon as I attempt a purchase online, they block my card, this has happened repeatedly. When I call them, they tell me I have to come into the branch, Last time it took 4 1/2 hours in line. I cannot count the amount of times I have been in the branch and the system has been down. My advice is change to FNB. The day I had to sort out two cards at Standard bank and three cards at FNB. It took almost four hours at Standard Bank and 2 minutes at FNB. You do the math's. I have personally witnessed multiple meltdowns by frustrated customers, a few elderly people almost in tears because of waiting three hours just to FICA/RICA.