The worst service I have ever encountered in my li

I was a Prestige Account holder with the bank. After being unemployed for 5 months my prestige account was then closed by the bank. All of my accounts went into arrears and once I started working on the 1 June 2015 I made arrangements with the bank to pay my accounts. What puzzles me is even when I physically went into the bank to make arrangements every other day I get calls from the bank regarding my accounts. They seem not to take notes and the next person does not have any info on arrangements made. This is annoying as every other day I have to get these calls as a reminder that I owe the bank even with arrangements in place. Their stories are also inconsistent. One person will say this and the next person will say some thing totally different. I am so over this bank honestly. <br> <br> Calls are recorded but they seem unable to pull records on any communication I have made with the bank.<br> <br> Honestly I can't anymore. I am so disgusted and ready to move to another bank. <br> <br> The woman I spoke to today had no idea of any arrangements made . She was even calling me by a different name. Had to remind her what my name was a few timessages. I am Rachel and she was calling me Refilwe. Really!!