The worst service experience of my life!

The worst service experience of my life!

Got a new phone. Wanted to use the banking app on my new phone and forgot the password (due to me getting used to the fingerprint sign in). When I tried to reset my password there were consistent error messages. Got onto the call center for more than 25 minutes without an answer.

Decided to then go to the branch the next morning. Got there, massive queues as can be expected on month-end. When I finally got to the front, they indicated that they can't help me and put me on with the call centre again. Waited more than 40 minutes on the call centre before I was answered.

The person on the phone assisted, but another thing broke during the process and I had to reset my ATM pin with the branch. After all of this, I was obviously irritated which the standard bank employees would've felt. Once that was done everything worked again.

2 days later, I get 6 ********** transactions reported via SMS. Called the helpline immediately and waited more than 20 minutes for an answer. The person then tells me that it could take 6 working days for the ***** team to investigate. I lost almost all my money and they can take 6 days? Still not sure if I will get all my money back. Also, the timing is very strange seeing as though I expressed my irritation not even 2 days prior.