THE WORST SERVICE EVER - NEWMARKET BRANCH

For the 4th time this morning I went to Newmarket branch with all the relevant documentation, the branch was full and overflowing. People waiting to be served..

There is absolutely no process, Branch Manager unavailable, no Team Leader either, following my complaint to a Lady who was sitting in the first office on the left as you enter had no effect whatsoever.

How is it possible to have one Consultant on duty and 25 people waiting to be served, I understand it's Christmas time but surely to goodness there should be more control and additional people to assist. Utilizing my own resources and time to once again visit the branch, do I have time to sit and wait to be called - NO.

One of the Consultants arrived at 09h35 and then proceeded to walk around the branch not attempting to assist any client. Are WE MOVING FORWARD - NO WE ARE REGRESSING.

Lindiwe Thabethe the Estate Consultant is useless and does not respond to mails. Craig Reddy has been of more assistance.

If my bond were not lodged with SBSA I would close all my accounts and migrate to another Bank which in any event I am thinking of doing anyway.

The Bank can now do this transfer internally from the Estate Late account into my Puresave account, all documentation is lodged with Newmarket. I DO NOT WANT to meet with Lindiwe.

Please ensure that process is followed otherwise I will be lodging a complaint with Sim and the Ombud to advise you are withholding my funds. It is not possible for a branch to operate in this manner. There are elderly people waiting in the queue and have been for approximately 30 minutes with no service forthcoming. USELESS BRANCH

Once these funds are transferred I will definitely migrate to another Bank. Thanks for "MOVING ME FORWARD"