The worst service ever from Standard Bank!!

Case no. ***6 On 06/12/2023 my father's card got stuck at the ATM, the Standard Bank security guard was asked to help stop account which he did. A few minutes later after the card was stuck (in a Standard Bank machine) all his money was withdrawn from an ABSA atm. He then went to the branch and it was confirmed that the card ha been stopped and advised him to open a ***** case. He was asked to go to the branch after two weeks, he did. He was told that there is no network - he waited the whole day and still couldn't get assistance. I decided to call Standard Bank to follow up, I was told that they cannot assist and the account is not in my name even though I explained to the lady that I spoke with that my father did go to the branch, he was not assisted and he doesn't have money for taxis or airtime at this point. Your consultants lack humanity I spoke with about three of them, Gudani who flatly refused to give me his surname only gave me the toll free number so that my father can call.

The consultant he spoke with yesterday told him that he was offered his money on the 6th of December and refused to take it (ridiculous lies) he was told that they are still going to investigate. He was then told that they are logging another call which will take 6 working days...how pathetic can your service be!! My father is unemployed, this is his only income and this affecting his health. Please contact him with an update urgently.