The worst service ever experienced

On 2015-10-08 the Seller gave me a name and number of a consultant to liaise with regarding our Loan. I made contact and sent all requested and required documentation to this person. She informed me that its forwarded to the relevant people and I will hear from them in 5 working days. <br> On calling Standard Bank on 2015-10-25, I was told that our application was logged on 2015-10-21. No one can tell me why or where my documents were. <br> Today 2015-10-26 I was informed by the Lawyers handling the transfer that our 14 day contract period to get the loan has expired. On desperately wanting this home and afraid of loosing the deal, we were forced into purchasing the home cash. After signing a new 'DEED OF SALE\ and forwarding it to the Attorneys