The worst service ever.

This bank refuses to assist a person who has been authorized by the account holder who is bedridden, the say the account hold should find a way to come to the bad to be assist as they se biometric system to assist client yet I have their ID book and every necessary documents and they advertise lies as they day if your ATM pin is blocked it will be unblocked after 24 hours I which it's a lie. They are ******** and they do not understand and know what it means to render customer service, they pull you in with lies and they are very much insensitive. Very disgusted by their service.