The worst service ever!

I had a the worst service ever at the STD BANK branch in Eldorado Park ext 5 on the 22/11/2017. I went to the bank because I lost my card and did not have my identity document I explained to the manager (Raeesah Mohammed) what the situation was and she refused to assist me I do acknowledge that the identity document is needed for security purposes however I did not have it and I feel that I am a client of STD BANK so I expected them to assist me in my time of need which did not happen just to add Raeesah did not even try and assist by maybe asking some security questions on my account just to be sure that I am the account holder, I then asked her to stop my card which she did I am going to change to a different bank because of the service that was given to me and I still believe that if it was any other bank they were going to assist me. I went to the STD bank branch at Maponya mall on the 25/11/2017 and met this awesome gentlemen by the name of Lebo Shata I explained to him the situation as well and with no complications I must say he went the extra mile to assist me, he asked me some security questions on my account and he felt comfortable with my answers and provided me with a new card. To Lebo Shata you are a super star and you know your job STD BANK needs more people like you, you really went the extra mile I must say. JOB WELL DONE!