The worst service and bank EVER!!!!!

I paid my credit card with standard bank in FULL on 22/04/2015 after which I asked them to close it, as I didn't want it anymore. <br> <br> I was informed that someone from the card division was going to call me within 48hours, this did not happen, as I only received a phone call almost a week later, informing me that the account would now be closed and that there is a balance of R247.59 to be paid back to me. I requested them to pay this money back to my savings account.<br> ONCE AGAIN, NOTHING HAPPENED!!!! <br> <br> I then received a phone call on the 7th of May 2015, informing me that the account has now been closed (I was under the impression this was done already!!) and that they are going to pay back the balance I overpaid. Once again I requested for them to pay this money into my savings account. They told me that after I had to phone and enquire again, that the money would be paid back within 5-7 working days. It has now the 9th working day and ******ALL has been paid into my account!! I want this matter resolved, with interest straight away!<br> My email was read on Wednesday 2015/05/20 and no reply up until today... ONE WORD... USELESS!!!