The worst service

It's been a almost 2 months trying to get a ***** case resolved for my dad with Standard Bank. We submitted all the necessary documentation and everytime we call or email we are being told " we apologize for the delay, your matter has been escalated". No one in the ***** department knows what's going on. When you call no one has answers, to a point where one consultants even said he doesn't know why it's taking so long because it's a case against a person who also uses Standard Bank. This is by far the worst service from any bank in South Africa. Everyone online is complaining about Standard Bank and I now see why. Horrible service.