The worst service

First of all Standard bank froze my account on monthend, only to find out its was over FICA documents which were submitted and they have it on the system. No communication was sent informing me to this. So now I haven't done any payments thanks to Standard Bank. I go to the bank to sort this out only to stand in line for an hour and be told the system is slow. The floor walkers don't give a dam about the clients, while the branch manager sits in office having a fat chat with staff member, laughing and giggling with door close. I my not be Standard banks top 10 clients but that does give this bank the right to treat there clients like dirt. I will be closing my account and going to a bank who does care about the little I have worked hard for.