The worst incompetence I have ever encountered

Standard Bank Home Loans: what an absolute, utter, shameful disgrace. The WORST service and incompetence I have ever encountered, worse than I thought remotely possible. So bad, in fact, that your complaints department couldn't even be bothered to respond to the issues I brought up once they requested information from me.<br> <br> I have now had my additional bond application *****ed up twice in a row with the EXACT same mistakes made every step of the way:<br> - documents not received, ever, when sent to official mails<br> - provided with incorrect mail addresses multiple times<br> - having to follow up with consultants in person, send mails to their personal mails to ensure docs went through<br> - docs STILL not being lodged<br> - documents being requested by SMS 5 minutes after they were submitted directly to a consultant<br> - bond application being closed due to non-receipt of documents<br> <br> First loan application declined because the person who looked at it couldn't comprehend a simple expense sheet. Same mistakes being made over and over and over and over and over again, costing me a fortune in phone calls.<br> <br> Absolutely **********, pathetic, useless. I will close EVERY account I have as soon as I can.