The worst experience in my life

I'm a doctor and came from Russia to work in South Africa. I opened a Prestige bank account at Standard bank which means that I should have a "dedicated Prestige banking team for help anytime" ( a quote from the Standard bank website). Nevertheless, for 2 years I have had the account, I never experienced any extra service from the Standard bank. If I had a problem, just like anybody else I had to call for the bank hotline and wait up to 40 minutes to get a help.

3 weeks ago I had a few inquiries and I tried to contact my personal banker Sophie Fenyane, I called her, I emailed her, no answer, total ignore. I called to the bank hotline asking them to make her to call me bank. They promised that someone will to call me back to help with my requests. And guess what, once again no one called me back. I was so dissatisfied, then I called them again, they escalated the issue. In 2 days I received a call from a manager, she promised me that my personal banker will call me in 2 days and help me with everything. Do you think she called me? No, not in 2 days, not in 2 weeks.

If you a foreigner that wants to open a bank account in South Africa, give yourself a favor and NEVER EVER consider the Standard bank. It is the worst experience in my life, the consultants and bankers are useless.