The worst customer service in my life!!!!!

<p>I have never had such a horrible customer experience in my life. And not once... EVERYTIME!<br /> <br /> 1. NO! You're the *****!<br /> <br /> My card expired and got a new one. I needed to update my subscriptions. I tried and it failed 3 times and it blocked my card because Standard bank thinks it's *****! Well great! Except that I didn't know about it... only the afternoon they tried to phone me. But obviously I didn't answer (Not knowing that my card is blocked) because you SPAM me with phone calls all the time. After work I tried to pay for petrol and it gets declined. The next morning I go into the bank and tell them my card is not working. They said "That's strange, here is another card". And only the afternoon I got a sms to say that it's been blocked due to ***** and I can phone them to get it unblocked. Wouldn't you think they would tell me when I was in the bank earlier??? Oh no that's to much to ask.! <br /> <br /> 2. Do "we" have an APP? <br /> <br /> So I wanted to change my limit on my account. "Use the app" they say. Oh but remember my card has expired and I am awaiting a new one. Did you know that when your card expires another page appears that gives you the status of the card, thus you can't change ANYTHING. So yet again I go into the bank and ask them to change my limit. "But mam, you can do it on the app". If we do it for you, there will be charges. Ok, so I showed them the screen that I get and there response "I have never seen that screen before"!!! REALLY??? They changed my limits and charged me for it.<br /> <br /> 3. How did you loose your card? I DIDN'T!!<br /> <br /> Last month I went to Randridge mall and used the ATM. So, with my luck, the ATM swallowed my card. I phoned and blocked my card emediately. He asked to which branch he needs to send the card to. I said to CLEARWATER MALL and not CENTURION MALL. As I have changed this when I moved. He confirmed it will be sent there and said it will take a week. Ok. A week went by and I received an sms stating that I need to collect it at CENTURION MALL!! Are you kidding me?? Then why did you confirm that it will be sent to Clearwater mall? I phoned Standard bank again (waiting 30min to speak to a consultant). I was furious!! I went onto Social media and sent a message to Standard bank to say how poor the customer service is. They rep**** and misspelled my name. COME ON?!! Now it's a joke! I am sending you a message from Facebook and you can't even read my name from the message and spell it correct?? The next day I phoned and holded for almost 30min again... eventually when they picked up, the consultant confirmed that my card is indeed at Centurion mall. I asked to speak to the manager as the consultant could not collect my voice recording to tell me to which branch I asked to send my card. The manager said that they can destroy the card at centurion mall and they can issue me a new card. So now I have to wait another week??? <br /> I said I can't go without a card for two weeks. How will I buy groceries or pay my petrol? He said the best he can do is Monday (I was on the Friday). And I only got the sms on the Tuesday. <br /> <br /> 4. Ucount rewards? More like UDONTcount rewards...<br /> <br /> I had enough. In a year I had to visit the branch more times than I can count. I want to move to another bank. So I see that I have some points on my ucount and decide to buy myself something nice. So the product is R100 more than the amount of points I have. I try to buy it at Incredible Comnection with my ucount points. I couldn't find a way to make the payment with my points and pay the rest with my card. On the FAQ's it says that it is possible but doesn't tell the user how to... anycase... Still really exited I go to the mall and into shop. Take the product and pay at the till. The payment with my ucounts goes through and I get an sms. BUT the card machine only receives errors. After trying a few times I decided to phone Standard bank. "Sorry to hear" Said the consultant. It will be reversed within 24 hours. So now I drove all the way to the mall for nothing and look like a fool at the till when my card's not working. I bursted out in tears. <br /> </p> <p>It's great that you'r moving forward. Its a pity that your leaving you'r customers behind. </p>