The worst Customer service

Standard Bank has contacted me twice for an application for a credit card. It was promised that it would reach me between '20-21 working days'. 6/7 months later here I am paying for an account and card that I cannot even make use of nor have in my possession. They can conveniently tell me how much it will cost and make sure that the debit order for service fees go off but do not bother to make sure that the card reaches me. Not one person has contacted me to let me know that the card can be collected. It is completely disgusting to see that noone at Standard Bank has the attitude to follow up with unresolved queries. You really are the worst bank. Considering closing my account. Standard Bank branch workers have no way of dealing with a problem. Not one person would even apologise for the inconvenience. They treat you like a nuisance for having a problem and it is so upsetting. <br> Know your customers, know the product that you sell and show the right attitude. Make it your mission to help the customer. You are there to assist them, NOT get them out of your way.