The worst customer service!

5 weeks ago my financing was approved to switch my bond to SBSA. I received an sms indicating that Baloyi Incorporated was the attorneys approved to register the bond and advised that the process will take 4 - 6 weeks.<br> <br> I called the customer centre a week ago to follow up and they referred me to the attorneys. I called the attorneys yesterday for progress, which I only received this morning indicating that nothing has been done about this account. For five weeks this attorney did nothing! Not even request a cancelation letter! Now SBSA wishes to put the blame on the attorneys. Who appointed by them? What processes are in place from the bank to check progress on an account! <br> <br> I am disgusted that as a loyal customer for more than 25 years I am treated like this. This is what loyalty get you!Am I expected to follow up as the customer? Now I am informed to wait for three months? I do not have the time. Thank you standard bank! I know when I am not valued, therefore I will find a new home for my business!! Good Bye!