The worst customer experience received from Standard Bank Personal Loans

The worst customer experience ever! I completed a call me back form on the 10th of May 2018 and I received a call from the sales contact centre. My application was approved and the following morning being the 15th of May 2018 i sent through all the required documents the below email addresses: ********** AND **********

Last thursday i was advised that final approval was done on the 17th of May 2018 and payout should be done by friday the 18th and to date nothing, this is after more than 10 calls to the contact centre.

each and every agent i spoke advised that they will escalate to the agent that did my application for feedback and still nothing. Can someone tell me on when will this application be finalised? Given the No feedback it means something is missing and yet i have not received any communication.

I am dissapointed.