SG
Sammy G

1 reviews | Active since Aug 2018

27 Nov 2023, 11:20

The Worst business banking ever

The most unreliable service ever provided by a business comes from standard bank business banking. Moved my business account to standard bank over a year ago and I always have to go to the rosebank branch to get service. The business banking service doesn't work. They don't reply to emails and they are never available. Last week I transfered money from another business to pay suppliers, and for some reason still not know, they put a stop on the account without communication. Cant pay staff salaries and can't pay suppliers. Even the banker Calvin at the Rosebank branch spent hrs trying to get my issue resolved but he was sent from pillar to post. I will not recommend standard bank business banking to any SME as it is just a constant waste of time.

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Replies (3)
Standard Bank
Standard Bank's reply27 Nov 2023, 11:26
Official
Dear Sammy

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands.

 Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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SG
Sammy G's update27 Nov 2023, 14:04
Reviewer Update
Hi,
I still need to understand how service is been provided if no communication is issued to the customer that the account is been locked.
I understand that u can't transfer a huge amount into a new business account. How is 400k a huge amount for a business account?
I am still waiting for my account to be unlocked so I can transact and perhaps close all my other business accounts.
Standard Bank
Standard Bank's reply27 Nov 2023, 15:12
Official
Hi Sammy

We apologies for the inconvenience caused.

We'll investigate further and get back to you.

 Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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