The worst business bank in South Africa

The worst business bank you will ever find in South Africa.

6 weeks going into 7 weeks. I app**** for a business bank credit card that i needed to use to expand my small business. 6 weeks ago. First sent to Sandton City branch. They can't find my application. Then my card gets finalized for delivery and gets sent to Sandton City branch by DSV. Then it's sent back because there's a case at the branch and it's closed down. Then it moves to Fourways branch. I go to Fourways branch. My credit card isn't there.

Today I was promised by my banker it would be sent to my house and DSV would call me directly. It's 16h30 and I'm still waiting for that call.

This is the 3rd time I'm writing on Hellopeter on this issue on complaint reference number ***. Clint Peterson is the Customer Resolution Centre Consultant that got in touch with me to mention the issue was escalated. This was on 30 November 2021. It's going onto December 20th. Clint is still escalating it from November 30th I've never heard from him since.

On the second Hellopeter the Standard Bank consultant asked me for my ID number. Reminded me of that Direct Axxis advert ("leave us your details and we'll get in touch with you to ask for them again").

At this point I'm contemplating FNB. I believe Capitec has a solution with Mercantile bank aswell. I really want this to be solved but after 3 Hellopeter reviews I'm not sure Standard Bank has the depth to fix this. Maybe it's too big to care about me as a customer.