DM
Delan M

1 reviews | Active since Mar 2021

08 Mar 2023, 14:57

The worst business account experience.

Standard Bank has probably the most terrible business account services in the country. I went to the all Edenvale Branches trying to open an account and all their assistance deflect responsibility to a different branch till l was told to go to Boksburg. Ok fine past Saturday l go to Edenvale branch, l am told the business bankers work from home on Saturdays send an email to ***. So l did and today is the next Wednesday that email has not been responded to and l am just sick and tired of the incompetence in this country. Just opening a business account, you have to jump and shout to get things done.

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Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2023, 15:00
Official
Hi Delan

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
DM
Delan M's update09 Mar 2023, 15:49
Reviewer Update
So l got a call from the Hello Peter PR team letting me know someone will call me and a ticket has been created to resolve the issue. End of day they resolved the ticket no one called or has responded to the request of creating a business account via email. How frustrating, and people complain why there are no jobs.
Standard Bank
Standard Bank's reply09 Mar 2023, 15:59
Official
Good day Delan 

This is not the level of service we strive for.

Please note that we will follow up with our team and request for further assistance.

Kindly be on the look out for our feedback.

Kind regards
 Standard Bank Hello Peter Team***