The Worst Banking Service Experience Ever

Standard bank’s Chilli Lane branch in Sunninghill takes the cake as having the worst customer service ever. I’m with a number of banks for various reasons and dealing with this branch has been nothing short of a nightmare. All I want to fetch my new bank card but the personal there is making the entire ordeal near impossible. I have been there four times now and still have not been able to get my bank card. Either they can’t find it even though I’ve received the message saying I should go fetch it. Or they will not service me because I arrive 15mintes before closing time. The one time I managed to get there 30 minutes before closing time and I sat there for over an hour because they are just horrible at working at any efficient pace. I was customer number 6, there is no reason for me to be there over an hour. The branch managers attitude is that of entitlement; defensiveness and disrespect. I sat there and watched her turn away customers there 10 minutes before closing time with zero sympathy or understanding. The lady servicing me would not even greet me, i had to be th one greeting her with a smile as if I’m there to service her. Standard bank please review this branch because I’m not the only one having this poor experience.

PS. I still do not have my bank card