the worst banking experience

i have received the worst banking experience with this bank to date ,i have ran out of ways to get anything resolved ,i have been holding a good minutes just to speak to the ***** dept from Monday to date with no answer ,the is an amount of 1400 odd that was **********ly deducted of my account which i have no feedback on ,my card was permanently stopped and i was told a card will be delivered at a branch in 3 days ,i am yet again stuck ,my life is on hold and no one is saying anything ,the lack of communication and bad customer service from this bank is really ridiculous ,i just want my money back then i can really just leave this bank and shift to FNB because i am really at a point of disbelief at the level of poor service i have received ,working into the branch is just as worse ,i will post this on the CEO s wall on LinkedIn in order for me to get feedback as this will probably be responded next month