The worst bank you can ever have

Standard Bank is the worst bank ever. I have a Vehicle assist finance with them and I changed my surname in March and have been trying to get it updated with them since and for a very simple task that takes 2 min to do we are now sitting in August and its still not done. on the 27th of May I called them trying to find out if the change was done and I was told No instead of the full request I logged only the other updates where done but surname was not done. I spoke to Mmapelo Lekota and she had to log another request and I sent her all the documentation and was assured it would not be done.

11th of June I send an email to get an update from Mmapelo and No response back from her till today the 7th of August. I call in today and speak to a consultant whose name I forgot and all he can tell me is that the dept responsible to action this did not do it and their excuse was that they did not know which surname I wanted to change too despite having sent them the Copy of the ID with the surname and the body of the email that was sent to Mmapelo specified also what the surname should be and they claim to have sent an email which conveniently I have never received also.

Today the 7th of August 3 Months after the fact I call in and after spending 37 Min of the phone with Standard bank they still cannot resolve a simple 2 min task of changing a surname and another request needs to be logged to the very same people that failed action the previous request for the past 3 months. Their escalation process is the worst because they escalate via email for an issue that has failed to be resolved twice now already and of course conveniently None of their Team Leads where on the floor for me to speak too about the issue.

To add salt to the wound when I took out this finance with them they forced that they wanted the Debit order on a specific date despite me not wanting it on that date and now having moved Jobs I want to change the debit order date and I am not told it will influence my account balance again negatively affecting me for incompetence on their side.

I have never seen this level of incompetence from a Bank, I will definitely be moving my business somewhere else because this is the worst bank ever.