TM
Thato M

1 reviews | Active since Jan 2017

28 Nov 2025, 19:11

THE WORST BANK TO TRUST AND BANK WITH

This must be the worst experience in my entire life, opened an account at standard bank woodmead and was advised that the app is linked to my account I just need to sign in, got home to an app that didnt even recognize me as an account holder, I then eventually managed to get into the app. When im in the app, I now need to link my account, which doesnt make sense because I mean I was at the branch to do it, this is the worst user experience, the chooses when it wants to work, verification is lengthy but now I have to go to the branch once again to reset my pin. Diabolical, 2 days with a new bank account which money was transferred to but I cant touch it, I cant transact let alone approving debit order mandates...the worst.. im no longer interested, I just this account close and my money out of there

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Replies (1)
Standard Bank
Standard Bank's reply29 Nov 2025, 07:27
Official
Dear Thato, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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