MR
Micheal R

1 reviews | Active since Aug 2016

23 Aug 2016, 18:00

The worst bank to ever deal with

<p>I was retrenched March 2016 and i had a credit card with Standard bank. I went to standard bank with my retrenchment letter to show proof and I was informed I have a retrenchment insurance on my credit card therefore my debt will be cancelled. Last week Friday standard bank deducted money from my account and when I went to ask what's that for I was told its my credit card installment for the months I missed. I was furious due to the fact that I was told that my debt is cancelled cause I'm still retrenched. And no one could give me any answers on the insurance I had on my credit card. I'm furious by the pathetic service I received. I want answers as to what is an insurance policy on my credit card for </p>

0
Replies (2)
Standard Bank
Standard Bank's reply24 Aug 2016, 06:34
Official

Good day Micheal Rantise

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply29 Aug 2016, 08:28
Official

Good day Micheal Rantise

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********