NG
Nix G
1 reviews | Active since Nov 2018
04 Jun 2021, 12:10
The WORST BANK to ever deal with
Complaint about a Complaint! HelloPeter posting from the 22 April 2021, about a complaint from September 2020! This bank has the worst customer service I’ve ever had the displeasure of dealing with! They do not ‘KNOW YOUR CUSTOMER’ nor are they FAIS compliant, by not keeping sufficient voice recordings or any other interactions in order to review their calls made previously. This complaint goes back to September 2020 with STILL NO DEFINITIVE EXPLANATION! And this wonderful service to a Prestige Banking client! I’d be ashamed, Standard Bank, if this was my business
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Replies (3)NG
Nix G:
04 Jun 2021, 12:08
Nix G's updateReviewer Update
04 Jun 2021, 12:13Nix G:
04 Jun 2021, 12:08
When complained on the 22nd of April, until today, 1 email to say it’s being looked into. Really? I’m going to post a new complaint about this complaint! I’m now going to submit my complaint to The National Credit Regulator for resolution. Really Standard Bank?! Worse than poor!
NG
Nix G's update04 Jun 2021, 12:13
Reviewer Update
Nix G:
04 Jun 2021, 12:08
When complained on the 22nd of April, until today, 1 email to say it’s being looked into. Really? I’m going to post a new complaint about this complaint! I’m now going to submit my complaint to The National Credit Regulator for resolution. Really Standard Bank?! Worse than poor!
Standard Bank's replyOfficial
05 Jun 2021, 01:50Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply05 Jun 2021, 01:50
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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NG
Nix G's updateReviewer Update
05 Jun 2021, 08:26Unfortunately, I have been promised since September 2020, over and over again. It’s now with the National Credit Regulator for resolution. I am a Prestige Banking client, with your bank since 1994, having worked at various banks myself, and this is absolute shocking service.
NG
Nix G's update05 Jun 2021, 08:26
Reviewer Update
Unfortunately, I have been promised since September 2020, over and over again. It’s now with the National Credit Regulator for resolution. I am a Prestige Banking client, with your bank since 1994, having worked at various banks myself, and this is absolute shocking service.