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maseru M
1 reviews | Active since Jul 2017
24 Jun 2019, 12:53
THE WORST BANK IN THE WORLD
i app**** for a business account online more than a week ago, i have spoken to the call centre who took my business details and was promised a call back within 24 hours, this was on tuesday last week i still have not received any call. I have escalated this via Twitter and my messages have been left unread from friday after noon, i again made a follow up this morning and still have no feedback. can i please get help here??
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Jun 2019, 06:08Hello Maseru
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Jun 2019, 06:08
Official
Hello Maseru
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
01 Jul 2019, 11:03Dear maseru makoae
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Jul 2019, 11:03
Official
Dear maseru makoae
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
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maseru M's updateReviewer Update
10 Jul 2019, 11:33Hi i got my card but don't know what my banking details are, i e-mailed clint peterson on monday for assistance in this regard and still have not received a response. i am also trying to activate an online profile and am also struggling with this. i received an e-mail with documentation but it was password protected , neither my ID or company registration number works, i have also communicated this with the banking consultant and have received no responses either.
mM
maseru M's update10 Jul 2019, 11:33
Reviewer Update
Hi i got my card but don't know what my banking details are, i e-mailed clint peterson on monday for assistance in this regard and still have not received a response. i am also trying to activate an online profile and am also struggling with this. i received an e-mail with documentation but it was password protected , neither my ID or company registration number works, i have also communicated this with the banking consultant and have received no responses either.
mM
maseru M's updateReviewer Update
12 Jul 2019, 13:05CAN I PLEASE GET A RESPONSE HERE?? THIS IS RIDICULOUS!!!!
mM
maseru M's update12 Jul 2019, 13:05
Reviewer Update
CAN I PLEASE GET A RESPONSE HERE?? THIS IS RIDICULOUS!!!!