The worst bank in South Africa.

Standard Bank continues to disappoint with its inability to support their customers. Ever since I downloaded the app, I have been having issues. Today, I tried to update a beneficiary's details and instead of sending an OTP, I was asked to scan a QR code in order to make the change. I tried doing this multiple times, but the QR code would not scan. I just gave up.

By forcing customers to use a QR code, you limit their ability to make changes. What if people don't have a smartphone or the camera isn't working? By offering ONE way to make changes, you are restricting customers! Had there been an option to either use a QR code OR OTP, that would've been fine. I prefer an OTP - that was an option I CHOSE to handle the security of my account.

Standard Bank did not inform me of this change, so when I desperately need to make payments, I can't because of this stupid update. Why are there at least 2 ways for confirmation?! So now I can't do anything because the QR code won't scan. Most useless bank to date. And yet, the monthly fees have gone up, but user-friendly features are decreased.

This is the last straw with Standard Bank. I will be moving to a new bank by the end of the month. Thanks for nothing.