The worst bank In South Africa

<p>I am so frustrated with Standardbank... as i type this i hear in my head someone in StandardBank saying Join the q. Anyway I have a Business account with Standard bank. Every month they send me a Vat statement instead of a proper account statement. I have been fighting this siince 2010. My business is an NPO. Every year i need to report, and before i do i have to go through a very tortureous process trying to get my statements from the bank. Last week Monday I went to the bank and asked for statements. I was told they can only give me the last 6 months statements. I asked the person at the bank to give me the last 6 months, and he promised that I will get the other statements in 2 days or so. It is a week later I havent received them. The worst thing is that, they have debited R420 from my account for these statements. Yet if they were sending them in the first place i would not be incurring such high cost. I raised it with the person at the bank that they are sending me VAT statements. To my dissapointmentand His dissapointment, He was unable to get a proper answer from my business banker. The business banker is so useless. Not once has my business banker ever responded to messages i sent her or responded to messages sent to her by her own colleagues at Standard Bank. The advice i received from the guy I who tried to help me at standardbank. Is to go to Northgate Branch, and go and see if i can be allocated a new banker... Who has time to go to the bank nowadays. I have requested that they reverse the R420 because it is not by my own doing that i incurred that expense. I have told them that the only solution maybe to close the account... they dont seem to be moved. So pathetic.</p>