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Sanele N

1 reviews | Active since Aug 2022

11 Aug 2022, 05:12

The worst bank

It’s been a full 2 weeks and I still haven’t received my full refund. My money was literally taken from my account which was a total amount of R3185. I’ve been talking to numerous consultants which I feel they not doing their job. What’s more worse is I went to the Branch in Southgate to try find out what was the issue no one could help me. Instead I’m told that they didn’t do anything in terms of investigating the issue at hand

I’m over Standard Bank y’all are literally the worst bank that ever existed. The only money which was refunded was R1600. What about my transport fare? I have to struggle with travelling to work because I don’t have money. I WANT MY MONEY!! I will not wait anymore.

What makes me ****ed even more is that they keep saying they refunded and they didn’t. Infant I’m being disrespected here.

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Replies (3)
Standard Bank
Standard Bank's reply11 Aug 2022, 07:54
Official
Hi Sanele

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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SN
Sanele N's update13 Aug 2022, 10:08
Reviewer Update
Nothing has been done. Standard Bank is full of ****. I want my money back the amount y’all suppose to pay me was R3185 intotal however y’all paid me R1600 what nonsense is that. I’m broke I have to struggle constantly ask for money from people to get to work. Do you know how frustrating that is, being a burden. Where as I had money but it just disappeared from my account. There’s been transactions that went off my account from Cape Town I’ve never been to Cape Town.

What’s worse y’all claim to have sent communication through an email, of which I didn’t receive. You keep promising me that I’ll receive a call none of that, I need to bother myself cause I’m the one who’s struggling right, this is nonsense. I want my money and y’all will pay it!
Standard Bank
Standard Bank's reply13 Aug 2022, 11:37
Official
Hello Sanele

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands.
 
We Have escalated the matter and we will provide with feedback.
 
We would like to get you sorted as soon as possible. 

Kind regards 

Standard Bank Help Centre 
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