DC
Damo C
1 reviews | Active since Feb 2023
23 Feb 2023, 14:39
The worst bank - better to look elsewhere for service!
An online application that was supposed to take 3 business days, has been taking almost a month, and is still not resolved. Emails are not being responded to. Call center agent allegedly escalated my query; it's been more than a week without any communication from the bank's side. What's worse, after having given her my reference number, she said there is no application made by me listed on their system, even though I was asked to submit my documents twice already. Absolutely the worst bank and banking experience I've ever experienced, anywhere in the world.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Feb 2023, 14:46Hi Damo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Feb 2023, 14:46
Official
Hi Damo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
DC
Damo C's updateReviewer Update
17 Mar 2023, 15:47Standard Bank wants to look proactive when replying to messages, but since their response to my complaint on 23 Feb, I still have not heard anything from them. No follow-up call or email. Just empty promises. Absolutely shocking service. The worst I have ever experienced!
DC
Damo C's update17 Mar 2023, 15:47
Reviewer Update
Standard Bank wants to look proactive when replying to messages, but since their response to my complaint on 23 Feb, I still have not heard anything from them. No follow-up call or email. Just empty promises. Absolutely shocking service. The worst I have ever experienced!
Standard Bank's replyOfficial
17 Mar 2023, 15:56Good day Damo
This is definitely not what we would like to hear.
We will follow up with our team and request that our team contacts you as soon as as possible.
Please be on the look out for our feedback.
Kindest regards
This is definitely not what we would like to hear.
We will follow up with our team and request that our team contacts you as soon as as possible.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply17 Mar 2023, 15:56
Official
Good day Damo
This is definitely not what we would like to hear.
We will follow up with our team and request that our team contacts you as soon as as possible.
Please be on the look out for our feedback.
Kindest regards
This is definitely not what we would like to hear.
We will follow up with our team and request that our team contacts you as soon as as possible.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team