WS
Wayde S

1 reviews | Active since Dec 2013

19 Feb 2026, 08:46

The worst bank based on my experience

This is the most difficult bank to deal with in the country. Nothing gets done like everyone there is ghost employees. I tried to get a settlement letter from the bank on my home loan. I had to literally pay a lawyer to sue the bank to get a settlement letter.

I ordered a credit card, when I went to collect my credit card, I was told that I need to make an appointment. When I made an appointment and went back to collect my card, I was told I waited too long and they sent it back.

The Vereeniging branch is the worst of them all as the account manager simply cannot even respond on the most basic e-mails ever. I cannot close my account as they simply do not respond. Anyone who has a contact inside the bank that can assist me?

0
Replies (1)
Standard Bank
Standard Bank's reply19 Feb 2026, 08:57
Official
Good day Wayde, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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