The worst bank award goes to - Standard Bank

I have been a client of Standard Bank for 13 years now. Last year I received an SMS stating that I need to fica my account or my account will be frozen. So I went to my nearest Greenstone branch and provided all my documentation. All was in order. Then a week ago I received another SMS stating the same thing. I had to personally go into my nearest branch (still Greenstone) and provide the same documents again, as it was never loaded onto my profile. But my surname was changed - so where did they get that info if my documents was not received. So I went to Greenstone branch again on Saturday and provided all my documents again. I even asked for proof that my documents were loaded this time and after rescanning my documents they were able to show me that the status on my account was changed from outstanding to updated. Today however I received an SMS again that states my accounts have now been frozen. I phoned Standard Bank, waiting 8 minutes for someone to answer, just for the consultant to inform me that I need to phone back in an hour as their systems where offline and she can't help me. Now all my accounts are frozen, even though I took all my documents as requested to my nearest branch, and Standard bank is just shrugging their shoulders.