YH
Yvette H
1 reviews | Active since Dec 2022
19 Dec 2022, 13:03
The worst bank
I logged a complaint on Hello Peter on the 15th of December regarding my RCP account. Standard bank then reached out to me saying that they will resolve the matter by Monday morning the 20th December. I still have no feedback, even though the matter was escalated. RCP increase was approved, agreement signed but still no funds have been received!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Dec 2022, 13:57Hi Yvette
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Dec 2022, 13:57
Official
Hi Yvette
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
YH
Yvette H's updateReviewer Update
19 Dec 2022, 14:00Thank you standard bank for resolving my query in record breaking time. I am a happy client!!
YH
Yvette H's update19 Dec 2022, 14:00
Reviewer Update
Thank you standard bank for resolving my query in record breaking time. I am a happy client!!
Standard Bank's replyOfficial
19 Dec 2022, 14:18Hi Yvette
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Dec 2022, 14:18
Official
Hi Yvette
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team